Features

Knowledge Base

Our knowledgebase has been specifically designed and created for Veterinary Receptionists.

We understand that this fast paced and sometimes critical environment can be challenging and often daunting for a new or inexperienced receptionist. They need access to knowledge and information to provide the best possible customer experience.

Veterinary receptionists are not usually medically trained, it can take many years for them to build up their own knowledge and experience to confidently provide the best advice and triage client concerns. New receptionists also have the same challenges as any other new role in learning internal systems, software, practice services and processes.

Our knowledgebase platform provides a wealth of knowledge in both headline and detailed formats to enable new or inexperienced staff to provide the best possible customer service and experience.

It is provided pre-populated with 100’s of articles in a ready to use solution. Line Managers or designated staff can add new or edit existing knowledge articles to tailor the knowledgebase to your Practice.

Examples of customisation for your own practice

Editing or creating articles to provide practice specific information e.g. “Put urine samples in the downstairs clinic fridge and inform the nurse on duty”
Adding “how to” guides to use practice systems or software for either general or specific tasks.
Editing or creating new articles for practice specific services. E.g. What clients can be offered and handling of the “put to sleep” services. This can include timings, cost options and services that a client may be interested in such as paw prints, specific urns etc.
Information to assist with any practice specialism’s (e.g. exotic or specialist pets and animal services)

Any knowledgebase is only as good as its ability to deliver the right information in a fast and efficient manner. Because our knowledgebase has been created specifically for veterinary receptionist environments, it can excel over generic fits-all solutions.

Assisting New Receptionists

Ideal for new or inexperienced receptionists to provide an outstanding customer experience without medical knowledge to assist. It provides a wealth of information to help triage emergencies.

No medical training needed

Our custom-built search algorithm utilises custom tags and content to prioritises search results for even non-clinical searches (e.g., “runny poo”)

Unlimited Knowledge

Unlimited articles can be added to the knowledgebase and the pre-supplied articles can be edited or removed to suit your practice.

Fast on all systems

Designed for near instant results even on older equipment with slow internet connections.

Quick & Easy

Each article offers a headline (speed read) answer and then provides more detailed information should it be required.
Type a simple search, press enter and click the required article (which is usually the 1st article) is all that’s needed to get the required information.

Easy for Line Managers

Articles are created or edited using Word Processor style interface and can include images which are easily uploaded using a simple “drag & drop” interface.

No installation or I.T.

Implementing our knowledgebase platform does not require any technical knowledge or involvement from your I.T. department

It operates on any standard web browser (PC or Mac)
It has been designed to be fast and responsive on almost any age of equipment and does not require a fast internet connection
No software installation needed.
All data resides on our dedicated cloud virtual servers within UK based data centres
Our entire platform operates over 256-bit SSL encryption.