Made exclusively for veterinary reception teams to make their day easier and more productive whilst improving customer service and experience.
Clients expect a veterinary receptionist to have a wealth of knowledge.
Our web-based platform is designed specifically for veterinary receptionists to assist giving clients a high-quality service, projecting knowledge and confidence, the ability to triage to the correct appointment type and manage the high volume of tasks and information they have to process in their working day.
Our solution includes 3 key areas
An instant “search and read” Knowledgebase designed for telephone and face-to-face environments.
A fully automated interactive task & job list for users, teams or departments for re-occurring tasks which is auditable by line managers to ensure key tasks are completed.
An individual area for each receptionist to receive important information updates or messages that they can digest and acknowledge they have read and understood. This is auditable by line managers to ensure key information is not missed by anyone.
The user experience is front & foremost. Veterinary receptionists have enough to do already without having to learn yet another piece of software. Our platform is simple and intuitive and has been designed with the needs of the practice in mind without adding to the receptionist’s workload.
Our platform was created and developed especially for Veterinary Receptionists.
It gives receptionists instant access to a wealth of relevant information in real-time to assist with client questions, queries and helps triage appointment urgency.
It also includes task & job lists to help reception teams ensure that important regular tasks completed when required and can include detailed information relating to each task.
Important practice updates or new information can be sent directly to each receptionist’s “Priority Information” area, so nothing is lost in emails or forgotten.
Line Manager’s can audit and report Job lists and Priority information to ensure each team member has read the required information or completed the appropriate tasks.
Our platform is an ideal “all-in-one solution” for:
