About Us

Our web-based platform began as a need for a Knowledgebase for a team of 14+ front line receptionists in a busy Veterinary practice.

After failing to find a specialist knowledgebase, other options were explored but most of these offered so many extra features that were not needed or relevant due to their more generic nature.

We have been able to keep our Knowledgebase fast and easy to use due to it being specifically created for veterinary receptionists.

Over time, other functionality required for the reception team has been added to give them the information they need and to help them manage their day-to-day tasks. It was imperative that their line manager was able to audit and report information and tasks to ensure the team were acknowledging receipt of important information and tasks were being completed as a team effort.

This is not about removing excuses for missing key information, it’s design is to enable receptionists and team members to keep track of key information they need to digest and retain the ability to query any information as required before they mark it as understood.

All Receptionists and team members retain access to historical documents for referencing as needed from lists or searches.

Designed from scratch specially for veterinary receptionists.
Simple to use with little or no training required.
Instant and accurate answers from minimal search criteria designed to operate in a real-time environment to provide experienced or new receptionists important non-medical advice or triage information.
Interactive task lists that work for individuals, teams or departments to ensure important regular tasks are performed or reported back why they cannot be completed.
Important updates and messages are instantly available to required personnel.
Line Managers can audit and report tasks to ensure they are performed as a team effort and quickly become aware of issues that prevent required tasks from being completed.
Line Managers can audit and report that important practice updates and message are being viewed, read and signed-off ensuring staff are not missing critical information or practice changes.